FAQ

1What's the difference between Push/Pull, Handle, Rim and Deadbolt
Push/Pull Lock

The lock is embedded in door, one step access - push to enter, pull to exit. Will replace your existing mortise.

Samsung Samsung

Handle Lock

The lock is embedded in door, comes with a handle bar to hold and turn. Will replace your existing mortise.

Samsung Samsung


Rim Lock

The lock is fixed onto the door, with a lock catch also installed on the door frame. Your existing mortise will remain.

Samsung Samsung

Deadbolt

The lock is embedded in door. Usually above your existing mortise lock.

2I’m not sure which Digital Lock to get.

For starters, you may first decide on the mode of access - Fingerprint, PIN, Card, Wifi/Bluetooth, Mobile Control, etc

Next, choose your desired type of locks

1) Push/Pull -

Embedded in the door, making it more secure, contains more functions, easier to get in/out and aestheically nicer.


2) Handle -

Embedded in the door, making it more secure, contains more functions and aestheically nicer.


3) Rim -

A more economical choice but trails slightly behind in terms of security and number of features.


4) Deadbolt -

Only accessible by pin/card. Straightfoward.

Do take into consideration the design of your Door/Gate as some Locks might not be able to fit

Do note hesitate to consult us should you need any recommendations

3What battery should i use for the Digital Lock?

Double A Alkaline Battery is recommended. Do not use rechargeable or lithium battery for Digital Lock.

4When can the installation be done?
The installation can be schedule within 1-2 working days after confirmation unless otherwise stated. Installation timing is between 10am - 8pm. Additional surcharge of $50 are applicable during Public Holidays Additional surcharge of $100 are applicable for midnight installation
5Does your product have warranty? Are you a local distributor?
Yes. We are the authorised distributor for Samsung, Schlage and Irisys Digital Lock. All our lock comes with two years warranty and lifetime technical support.
6Emergency Power Supply

Purchase a 9V from the nearest available store and place it on the emergency battery terminal to power up the lock.

Samsung
7I still have more questions
You can contact us at home@hoz.sg or call/whatsapp us at +65 9369 2997 open 24/7
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