Term of Services
Lowest price guarantee
- Hoz offers to match the price from competitors within Singapore if clients find a much lower price being offered elsewhere.
For instances where client had already bought an item from Hoz and have discovered a lower price available with other competitors a refund on the price difference will be made available to our valued clients given the same terms.
Provided that such item will be brought back to Hoz within 15 days.
- The price match or price difference refund will be made on a 'like-for-like' basis with the emphasis on the items make and model of which will be applicable for one item only. This will also include the manufacturer's warranty as well as prevailing tax.
- Clients can make a request a price match through Hoz Digital Lock website, reach us through Hoz Digital Lock Facebook Page or contact us through WhatsApp.
- To provide proof of price, the client is requested to present a photograph or screenshot of the competitors offer be it an advertisement or a show of price on any social media platform. A link should be provided as for digital means and an address for any physical advertisements being made. Hoz will then make the necessary verification on the request and take steps to review the basis of the price from competitors.
- A refund will be given at 300 % in the case Hoz will not be able to match the price offered by competitors. Other than that, a price difference refund will be made on the same day as the request is made at our showroom. If such request is made through the website, this will take 3 working days at maximum to process.
Balanced competence in business and technological processes
Our aspiration is clear. We want to develop a chance for innovation and a chance for growth. As we strive to create a meaningful impact to the citizens of Singapore, we promise to deliver innovation through integrating the best solutions with the right resources that fits your needs. In turn, this helps make a difference with the growth and foundation of our business.
Progressive improvement on services
You are our priority. Driven to make your lives better, we are committed in developing continuous improvements on our products and services to achieve the quality best suited for our customer's needs.
Further guided by our purpose, we take pride in becoming strategically focused in our work to meet our business goals, improve our systems and help others reach their effectiveness.
Last Updated: April 27, 2020
Last updated: Jun 27, 2020
The Kind Of Details Hoz Digital Lock Gather
When you access our website, be it for a general inquiry or item purchase – Hoz Digital Lock may require and collect the necessary personal information such as your name, address, email address, phone number and similar data.
Please be rest assured that personal information will be given the exact care and privacy to preserve the safety of the clients.
Utilization Of Information
You have always the option of not getting information or correspondence from us. We can use your personal information in the following cases:
- When the governing law requires to do so.
- Protecting the privacy or reputation of our websites and company
- Contacting as the need arises.
- To communicate with you and to send you information by email, postal mail,
- telephone, text message, or other means about our company, employment
- opportunities for which you've applied and other topics we think may be of
- interest to you.
- To help us with continued improvement with regard to our services and various
- Analyzing digital patterns and statistics.
We will only send email for the purposes of customer support and to those who have stated that they want to receive other forms of email from us and our affiliates.
When you want to stop receiving email from us at any time, you can delete your name from our mailing list by emailing us at [email protected] specifying that you want to unsubscribe and providing a distinct indication of “NO E-MAIL” in the subject line of the document. Even after receiving your request of deleting your name from our e-mail list, it is likely that you will still receive an e-mail from us that were initiated before your request of removing your name from our list.
Shipping and Returns
Orders typically take up to 2 days at most to process delivery and installation upon confirmation of order. Hoz is dedicated to render services on weekends and holidays. During the peak season and holiday periods, processing times may take up to 3 days.
For our customers around the world, we ship our products everywhere. All orders are dispatched within 3 working days upon confirmation is received. However it is important to note that we cannot control the delivery time taken by the services made by postage companies. With international shipping operations, most packages often experience idle time with respective customs that may take days and sometimes longer. Customers must be aware of the possible delay that will occur due to economic circumstance.
The shipping and handling charges by Hoz Digital Lock are not refundable unless determined (1) the charges obtained are true and justifiable; and (2) the digital lock is nonfunctional and/or fails to function significantly in compliance with the corresponding documentation either by no fault of the original customer or by no fault of a third party, including the restrictions and/or disqualification acts set out in the Hoz Digital Lock 1-Year Limited Warranty.
Tariffs, Taxes and Duties
*IMPORTANT: We cannot ensure that any customs taxes or duties will or will not be charged on you. Once the parcel reaches its destination country, any customs or import duties are charged. The owner of the parcel has to pay these charges. For local shipping, no custom taxes or duties are charged.
There will be no refund for digital locks, mild steel gate, doors and other products that will require an onsite installation. In the case there is no installation made and for international clients, the Hoz 30 – Day Guarantee Policy shall apply.
HOZ 30-DAY GUARANTEE POLICY
For justifiable reasons that client is unsatisfied with the purchase of an item from Hoz Digital Lock, a 30 day grace period will take effect from the date of delivery to request for a refund or return.
On an important note, all the following conditions must apply to get a refund:
- You must obtain a Return Verification Order form from Hoz Digital Lock website or from its Customer Service Team within thirty (30) days from the date of your purchase. To send a request for an RVO, go to hoz.sg/returnverification
- Hoz Digital Lock will verify the serial number of the digital lock from the date of purchase. When the serial number has been submitted to Hoz Digital Lock for your RVO request, it will not be qualified for any other warranty or guarantee.
- To be clear with an RVO request, only one (1) digital lock is allowed. Only one (1) digital lock is allowed per RVO shipping package both local and international. If you send more than one (1) digital lock for your RVO request, only one (1) will be refunded or replaced.
- The returned digital lock should be in its original packaging and in good physical condition, not broken or damaged.
- When you return the digital lock, all accessories that came with it should be included in its return.
- When returning, it should be shipped or delivered with the Hoz Digital Lock 30-Day RVO shipping label or RVO copy.
If the return of a digital lock to Hoz Digital Lock happens to have (a) no RVO request or (b) not all parts/accessories included in the original box, or (c) no Hoz Digital Lock RVO label; Hoz Digital Lock claims the right to reject the delivery of the return or decline refund or replacement. Hoz Digital Lock will not be responsible for the payment for the return of shipping cost.
Refunds will be processed and charged within one (1) week from the receipt and after product verification from Hoz Digital Lock.
We value the happiness of our customers and strive hard to make you smile with our on time deliveries, quality products and great customer service, as satisfaction is our priority.
If you need any help regarding our product, do not hesitate to contact us.
Terms of Contract
Last Updated: April 27, 2020
Please closely read these Terms of Contract before accessing the https://hoz.sg// website and services referred herein as Service run by Hoz Digital Lock.
Your use of the Service and registration is conditional upon your approval of these Terms and their compliance. Terms of Contract is applicable to the guests, customers and those who have access or using the Service.
You consent to be bound by those Terms by accessing and using website and its services. As such, that you disagree with any part of the Service then you cannot have access to it.
You will be required to provide some details related to your purchase including to full name, e-mail address, installation address and contact number if you choose to buy any product or service rendered accessible via the Service.
We claim the right to alter or substitute those Terms at any time at our absolute discretion. If a reform is substantive we must attempt to offer notice of 30 days before any new terms take effect. At our absolute discretion, we will determine what constitute a material change.
Please contact us if you have any questions concerning these Terms.
The Clients use of any content and any information given by the Client including user names and password, e-mail addresses, addresses, contact numbers, financial details (such as credit card numbers), details related to an employer name of the Client shared will not be given to any third parties like advertising companies and other similar entities. The information and other pertinent details shared with Hoz Digital Lock will be given the utmost care and competency relative to privacy. Under no circumstances can the Sites be used in such a way as (a) to harass, bully, threaten, abuse, discredit or even violate the rights or intrude any other’s party (but should not be limited to ads or owner’s right); (b) is fraudulent, illegal, or misleading; (c) offers confidential personal details unless expressly requested by Hoz Digital Lock, (d) involves malware or other unwanted advertising; (e) using technology or tools to access Hoz Digital Lock or Content not permitted by Hoz Digital Lock; (f) start or use any computerized system, such as “robots”, “spiders” or “offline writers” to connect Hoz Digital Lock or Content without restrictions; (g) tries to install viruses or any computer code, files, or programs that disrupt, disable or impair the functionality of any computer system, hardware, or telecommunication equipment; (h) tries to obtain unauthorized access to the Hoz Digital Lock computer network or user accounts; (i) encourages actions which may cause a criminal offense or result in civil liability; (j) breaches these Terms; (k) tries to harm, disable, overburden or disrupt Hoz Digital Lock servers or networks; (l) impersonate another individual or establishment or otherwise misuse your identity or association with another individual or entity; (m) failure to comply with relevant third-party terms (collectively Appropriate Use). Hoz Digital Lock claims the right, at its absolute discretion, to cancel any Client transaction, cancel any User’s involvement in Sites, delete Content, or take legal action with respect to Content or use of the Sites that Hoz Digital Lock fairly considers to be or may be in breach of these Terms, or Hoz Digital Lock policies including the Hoz Digital Lock Terms of Contract.
This waiver of liability extends to any harm or injury caused by failure to perform, mistake, omission, disruption, deletion, defect, delay of service or transmission, computer virus, failure of communication lines, theft or destruction or unauthorized access to, modification or use of documents, whether for breach of contract, tortious conduct, negligence or for any other purpose of action. The customer expressly agrees that the company is not responsible for the defamatory, abusive or illegal actions of other customers or third parties, and that the risk of damage from the above rests solely with customers. Neither Hoz Digital Lock which is managed by Hoz Pte Ltd. nor any of its agents, associates or content providers shall be liable for any specific, unspecified consequential, unusual or consequential damages arising from the use of the website or from the failure to access or use the website, or from any violation of any guarantee. The Customer hereby agrees that all content on the service shall be subject to the provisions of this section.
Link to Other Websites
The Sites can contain links to third-party websites (‘Other Sites’), which are not regulated by Hoz Digital Lock. The company gives no information and assumes no responsibility for the content, design or functionality of the Other Sites that are accessible by hyperlinks from the Sites or by links to the Sites. Hoz Digital Lock presents you with such links as a comfort and the use of any connection does not mean approval by Hoz Digital Lock of Other Sites or any affiliation with these Other Sites’ operators. You are liable for accessing and complying with the privacy policies and terms use displayed on any third party pages.
Hoz Digital Lock Payments enables buyers to choose various payment forms on hoz.sg, and smartphone applications and other services from Hoz Digital Lock. Clients of Hoz Digital Lock Payments can pay by credit card, debit card, Hoz Digital Lock Gift Card, Cash, other bank transfer services, PayPal and Google Play - all in their domestic Payment currencies. The policy outlines the privileges and responsibilities that you have while using such methods. That is a party of our Terms of Contract. You consent this Policy and our Terms of Contact when using Hoz Digital Lock Payments.
- Accepting the Terms
- Services to Third Parties
- The Privileges and Obligations of Hoz Digital Lock
- Seller Privileges and Accountabilities
- Appointment for Sellers of Hoz Digital Lock as Small Payment Collection Agent
- Transfer Payment Fees
Hoz Digital Lock also provides promotions through e-mails, catalogs, and advertising. With on the country retail orders over $375, you will also get free delivery. As a registered member of Hoz Digital Lock, you may sometimes be entitled to receive e-mail promotions and deals that include inclusive exclusive free sample codes, free shipping, or other promotions.
**Please note that unreasonable violation or misuse of promotions and codes may lead to the cancellation of an order or object. Hoz Digital Lock that limit redemption to one per Client to allow equal redemption and distribution of promotions to all of our registered customers.
Each Hoz Digital Lock online promotion has a different alphanumeric code that you can use to redeem the promotion. A minimum purchase requirement for merchandise can apply (taxes and shipping are included). Please note that eGift Certificates and Gift Cards are not considered products and do not count against the minimum threshold for purchases. Enter this code in full during the checkout process in the promotion code section on the Payment Details tab. Promotion codes for Hoz Digital Lock are not case sensitive. On the order confirmation page, you’ll see the deal mirrored in your shopping basket. You can click on the overview link given in your shopping basket for more information on a particular promotion. Only one promotional code can be used per order. All offer codes are valid for a limited period of time, as the deliveries last and cannot be used after expiry. Such promotions are not redeemable for cash and are restricted to one promo per order, and promotions can only be redeemed once person in some instances.
Terms of Sale
By placing an order with us, you are (i) agreeing to buy a product, stating that you are of legal age to form a binding contract, and (ii) stating that all of the information you submit to us in connection with such order is valid and correct and you are an authorized user of the payment method offered. Receiving a confirmation of order from you does not reflect our approval of an order. We retain the right to deny any request for an order which you have made. A verification of the information can be needed before we approve an order. We claim the right to approve, change or reject your order or any part thereof at any time after receiving your order confirmation from us for any reason whatsoever after you have received it. We claim the right to restrict the number of products ordered without prior notice and to deny service to you. Where an item lists an incorrect price, either due to typographical error or other mistake, we shall be entitled to reject or cancel any such order put at the incorrect price, regardless of whether the order is being processed or not. When payment has already been made or if your account has already been paid for the transaction and the order is cancelled, your account will be credited in the amount of the incorrect price.
The Web and all its materials including its software or HTML code, scripts, check, artwork, but not limited to. Photographs, drawings, video and audio are the property of Hoz Digital Lock or its licensors and are protected by copyright laws and other uses and foreign law and treaties. All Materials are given to its current and prospective Clients via the Internet as a service and can only be used for personal and educational purposes and only if you also maintain all copyright and other propriety notices found of the Materials. You are not conveyed any right, title, or interest in Hoz Digital Lock Content. You may not reproduce, replicate, print, send, distribute, execute, show, upload, alter, create derivative works from, sell, license or otherwise, exploit the Site or any of its Materials without our prior written permission, you may not access or use the Site for any competitive or commercial purpose, nor may you permit any copying of our Materials. Any duplication, modification, dissemination, transmission is not allowed. Any further use of such Materials shall be prohibited. Hoz Digital Lock retains any and all privileges not specifically given, as applicable.